Our 12-Month Quality Guarantee & Assurance
Last Updated: 10 October 2025
At Mana for Men, we believe true spirituality requires lasting quality. Every piece of jewellery is crafted to be a durable companion on your journey. We stand behind our work with a comprehensive quality promise.
Our 12-Month Quality Guarantee
Your confidence in our jewellery is paramount. Therefore, all Mana for Men jewellery is covered by our 12-Month Limited Guarantee from the date of shipment against manufacturing defects and any failure of the functional components (e.g., clasps, cords) under normal wear.
We will replace or repair any piece that arrives in less than perfect condition due to transit mishandling or suffers a defect within the 12-month period. Replacement or repair is at the sole discretion of Mana for Men.
Exclusions (What is Not Covered)
The 12-Month Limited Guarantee is a testament to our craftsmanship, but it is not an insurance policy. It excludes, but is not limited to, damage due to:
- Ordinary wear and tear, including dullness, surface scratches, or fading due to improper care.
- Theft, disappearance, or loss (including loss of individual stones).
- Misuse, accident, alteration, or abuse (e.g., dropping, heavy impact, exposure to chemicals, or improper repair by an external party).
Australian Consumer Law (ACL)
All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
Our 12-Month Limited Guarantee operates in addition to, and does not limit, your rights under the Australian Consumer Law. Subject to the ACL, we reserve the sole right to judge whether or not an item has been subjected to ordinary wear and tear or misuse.
Initiating a Warranty Claim
To claim under the guarantee, please follow this simple three-step process:
- Email: Send an email to claims@manaformen.com.au
- Provide: Include a description of the issue, a clear photo of the damage, and your original order number.
- Review: Our team will review your claim and provide a resolution (repair or replacement) within 3-5 business days.
Enquiries: If you have any further questions, please email us at claims@manaformen.com.au.